Program Coordinator

Job Title: Program Coordinator, Home Care

Location:Nashville

Reports To: Director of Operations

Job Summary:

The Program Coordinator for Home Care oversees and manages the delivery of home care services to ensure that patients receive the highest quality care in their homes. This role involves coordinating care plans, managing staff, ensuring compliance with regulations, and maintaining positive relationships with patients and their families. The Program Coordinator is essential in ensuring that all aspects of home care programs operate smoothly and effectively.

Key Responsibilities:

1. Care Coordination:
   • Develop and implement individualized care plans in collaboration with healthcare professionals, patients, and families.
   • Monitor patient progress and make adjustments to care plans as needed.
   • Facilitate communication between patients, families, and care teams to ensure consistent and effective care.
2. Staff Management:
   • Recruit, train, and supervise home care staff, including nurses, aides, and therapists.
   • Schedule staff shifts and manage workload to ensure adequate coverage.
   • Conduct performance evaluations and provide ongoing support and development for staff.
3. Compliance and Quality Assurance:
   • Ensure home care services adhere to local, state, and federal regulations.
   • Conduct regular audits of patient records and care practices to ensure compliance and quality standards.
   • Implement quality improvement initiatives and address any deficiencies or issues.
4. Client Relations:
   • Act as the primary point of contact for patients and their families, addressing concerns and resolving issues.
   • Conduct patient satisfaction surveys and use feedback to enhance care services.
   • Provide education and support to families about care procedures and resources.
5. Scheduling and Resource Management:
   • Manage staff scheduling to optimize care delivery and address any scheduling conflicts.
   • Ensure that necessary medical supplies and equipment are available and properly maintained.
6. Documentation and Reporting:
   • Maintain accurate and up-to-date records of patient care, staff activities, and program performance.
   • Prepare and submit reports for internal use and regulatory compliance.
7. Budgeting and Financial Management:
   • Oversee the budget for home care services, including managing expenses and ensuring cost-effectiveness.
   • Monitor financial performance and report any discrepancies or financial concerns.
8. Community Outreach:
   • Build and maintain relationships with community organizations, healthcare providers, and other stakeholders.
   • Participate in community events and initiatives to promote home care services.
9. Problem-Solving:
   • Identify and address any issues or challenges in the delivery of home care services.
   • Develop and implement solutions to improve patient outcomes and program efficiency.
10. Continuous Improvement:
    • Stay informed about industry trends, best practices, and new regulations.
    • Implement changes and improvements to enhance the quality and effectiveness of home care services.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, or a related field.
• Valid healthcare license or certification as required by state regulations.
• Minimum of  1 year of experience in home care or healthcare management.
• Strong knowledge of home care regulations, quality standards, and best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using healthcare management software and electronic health records (EHR).

Working Conditions:

• This position may require occasional travel to patient homes and community organizations.
• Flexible hours may be needed to accommodate patient and staff schedules.

Application Process:

Interested candidates should submit a resume and cover letter to Click-here